Luxon Pay Frequently Asked Questions

  1. What is Luxon Pay Wallet?
  2. Do I need an account with Luxon Pay Wallet to deposit?
  3. How do I fund my Luxon Pay Wallet account?
  4. How do I deposit into my account using Luxon Pay Wallet?
  5. What currencies can I make a deposit with when using Luxon Pay?
  6. Are there any fees associated with Luxon Pay Wallet?
  7. How long does it take to receive the money transferred into my account?
  8. Is it safe to use Luxon Pay Wallet?
  9. Is Luxon Pay Wallet supported by all internet browsers?
  10. Can I withdraw to my Luxon Pay Wallet account?
  11. What currencies can I withdraw in using Luxon Pay?
  12. Can I withdraw more than my initial deposit using Luxon Pay?
  13. Can I withdraw the same day I deposit through Luxon Pay?
  14. What is the minimum and maximum amount I can withdraw using Luxon Pay?

1. What is Luxon Pay Wallet?

The Luxon Pay wallet is an online account where you can store your funds for any future online transaction. With the help of your Luxon Pay wallet account, you can make payments and online purchases. Funds can be loaded and transferred instantly.

2. Do I need an account with Luxon Pay Wallet to deposit?

Yes. You will need an active account with Luxon Pay Wallet before you can use this deposit option.

3. How do I fund my Luxon Pay Wallet account?

Customer can use fund their wallet account using their own credit/debit cards (Visa & MasterCard), Bank Transfer and other alternative payment methods available for that region.

4. How do I deposit into my account using Luxon Pay Wallet?

Please follow the steps given below:

  1. Log in to your account.
  2. Go to the 'Cashier' tab and select 'Deposit'.
  3. You will now see the Luxon Pay logo. To select this deposit option simply click on the icon.
  4. Enter or select your deposit amount and bonus code (if applicable), then click on 'Deposit’.

    Note: This amount should be less than or equal to the amount in your Luxon Pay account.

  5. You will now be redirected to Luxon Pay Wallet. You will be required to log in to your Luxon Pay Wallet account.

    Please follow the on-screen instructions to complete your deposit.

  6. Once the payment was successfully completed, you will be redirected back to the cashier page.
  7. You will receive a confirmation e-mail confirming the transaction details and the funds will be credited to your account.

5. What currencies can I make a deposit with when using Luxon Pay?

Luxon Pay transacts in EUR only.

6. Are there any fees associated with Luxon Pay Wallet?

We do not charge a fee for Luxon Pay Wallet deposits.

7. How long does it take to receive the money transferred into my account?

The money will be transferred to your account instantly provided you have funds in your Luxon Pay Wallet.

8. Is it safe to use Luxon Pay Wallet?

Absolutely! With Luxon Pay, you can make completely secure online banking transactions.

9. Is Luxon Pay Wallet supported by all internet browsers?

The most used Internet browsers such as Internet Explorer, Chrome and Firefox support Luxon Pay Wallet.

10. Can I withdraw to my Luxon Pay Wallet account?

Yes, to withdraw using Luxon Pay you need to have made a successful deposit with your Luxon Pay account within the last six months. If you have made a successful deposit within the last six months, visit the cashier, select the 'Withdrawal' tab and then select the Luxon Pay logo. The amount of your withdrawal will be sent electronically to your Luxon Pay account after our internal procedure has been completed.

11. What currencies can I withdraw in using Luxon Pay?

Luxon Pay transacts in EUR only.

12. Can I withdraw more than my initial deposit using Luxon Pay?

Yes. Yes, you may withdraw more than your initial deposit using Luxon Pay.

13. Can I withdraw the same day I deposit through Luxon Pay?

Yes. However, please remember that our internal review team first approves all withdrawals. This process usually takes approximately up to 2 business days.

Once we have processed your withdrawal, it will take 24 hours for the funds to appear in your bank account.

14. What is the minimum and maximum amount I can withdraw using Luxon Pay?

The minimum withdrawal amount that you can withdraw via Luxon Pay is 10.00 EUR and the maximum withdrawal amount is 10000.00 EUR.